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FAQ

FROM WHERE PUCA MAKE THEIR PRODUCTS?

Currently PUCA has multiple manufacturing facilities in china and Vietnam. We have a policy of innovating and exploring, hence our sourcing team keep visiting new areas in the region to find new workable factories. Indonesia and Taiwan will soon be adding to our quality manufacturing arsenal.

WHAT IS THE MEANING OF PUCA?

PUCA is a Coin name with a background link with an Irish (Celtic) Folklore.

WHAT IS THE RELATION OF PUCA LOGO WITH YOUR BRAND NAME?

The Celtic folklore describes Puca as a shape changer but primarily a black horse which symbolises help of the rural and the marine communities.

WHICH IS YOUR BEST SELLING PRODUCT?

We have many in our kitty which we can call our best sellers, But, there are 2 products which comes to mind when think about best sellers. They are Hiking &Stig.

DOES PUCA SHOES HAVE A WARRANTY?

6 month is the expiry for any shoe, as per world standards. But the warranty varies from model to model.

WHY THE PRICES IS TOO HIGH?

The prices are reasonably quoted or marked as we understand the market pricing well enough to come to a point where the prices are not too harsh on an individual’s pocket. Though if someone feels the prices are too high it’s because of the constant expenses being made in the innovation and quality maintenance of the products.

HOW TO CLEAN PUCA SHOES?

Again the instructions are as per material used and construction done for a particular model or style of shoes. Most of the sports shoes are washable rest of them are to be cleaned majorly by wet cloth and then hand padded to dry by dry cloth. But certain leather based shoes are to be cleaned as per material and instructions provided on the tag.

ARE PUCA PRODUCTS WASHABLE?

Yes, Puca shoes are washable. Most of the sport shoes are washable since they are made of mesh which is a washable material and the sole is made of light weight and pores EVA/Phylon.

WHY DON’T YOU HAVE VARIANT COLOURS?

We follow trend charts and analysis set by design and fashion institutions. Accordingly the range for a season takes its shape. The repetitive nature of a particular colour in the catalogue is due to its demand in the market. DEMAND = SUPPLY.

CAN WE TRUST CHINESE PRODUCTS?

Yes, you can. We have 3 separate quality assurance and satisfaction teams in china and Vietnam. There make sure that no defective pair comes out of the factories and is shipped to our central warehouse. The Quality assurance team checks before and after all processes, amounting to a total of 12 separate quality check points.

WHY PUCA DOESN’T HAVE LADIES AND KIDS ITEMS?

We are more than excited to get into other genders to have a more vivid catalogue, but for now we will only be focusing on our core business and that’s men active lifestyle footwear.

EXPLAIN MEDICAL SIDES OF YOUR PRODUCT?

All Soles in our active performance category are well engineered. They all have agronomical grooves for the runner or user to feel the natural stride. Most of the active lifestyle footwear is Phylon as a mid-sole or a unit sole which gives ample amount of cushion for landing and rebounding off a surface. We make sure that all our insole is also top of the line material wise, thus we use high, mid and low arc insole for different shoes with different uses.

ARE YOU AVAILABLE ONLINE?

Yes we are available online. For purchase we are available on Gulfs biggest online retailer i.e. SOUQ.COM and many others and for information we are available on Social networking websites like Facebook(fb.com/pucashoes) and Instagram(instagram.com/pucashoes). Also 1st January onwards we will also have our website up and running, www.pucashoes.com.

WHAT IS THE STRENGTH OF PUCA?

All sphere in themselves are our strength, from
The design of product,
To its development,
To the production,
To the logistics,
To the sales, and further
The Marketing team.
All the departments are our strength and will always be valued equally to keep presenting or offering such stylish and comfortable products.

HOW QUALITY YOUR PRODUCT IS?

The Quality of our products are second to none, we have 3 separate quality assurance teams which ensures anything which gets out of the factory with our branding on it is thoroughly checks under the parameters laid down by the Puca Global team. Also the material used is all of our Footwear is sourced from best material manufacturers of the world, same manufacturers as most of the leading brands source from.

WHAT IS THE RETURN POLICY FOR PUCA PRODUCTS?

There is no return policy stated or chalked down as such, but a verbal agreement allows customers to send back any footwear if defected.

WHY SOME MODELS HAVE REPETITIONS?

Again simple logic, DEMAND = SUPPLY.

HOW PUCA BECOME FAMILIAR BRAND IN UAE IN SHORT PERIOD OF TIME?

We were unique and different. We served our business partners with respect and helped nurture them by educating them and be there for them at every beck and call. We gave the consumer what they were looking for but weren’t able to purchase due to price/cost restraints. We design and develop our range, line and catalogue as per regress market data analysis and hence the right product at the right time helped us conquer the market in such small time frame.

WHAT DO YOU RECOMMEND FOR TAKING CARE OF YOUR SHOES IN HIGH TEMPERATURES OF UAE?

Keep changing your shoes daily; use two or more pair of shoes to switch between under high heat conditions. Maintain the cleanliness of the material used on the shoe with the help of a dry or a wet cloth depending on the material. Avoid keeping shoes under direct extreme heat conditions or under the sun.

CAN WE USE YOUR PRODUCTS DURING RAINY DAYS?

Most of the shoes can be used under rainy conditions. Synthetic based upper materials are not affected by water and hence can be used during rain. Another feature which enables the PUCA shoe line to be used in rainy conditions is the fact that most of the shoe has Anti-Skid sole installed on them which resist slip and improve friction for a safe walk over a slippery surface.

WHERE CAN I FIND PUCA STORES?

Though we have more than 600 stores that we sell from which includes, M.B.O.s, Hyper – Super market platforms and boutique stores. But, our own Exclusive stores are only 2, both are in Ajman.

WHAT IS THE POSITION OF PUCA BRAND?

We believe and know that PUCA is the leader in the segment we are currently working in which is reasonable price with premium quality, design and comfort.

HOW MANY COUNTRIES YOU SELL PUCA PRODUCTS?

Currently we are available in 4 continents and 25 countries.

WHAT ARE THE BENEFITS OF TAKING PUCA?

SAVINGS! Buying a Puca shoes means you ensure that u save precious hard earned money by getting similar quality and design along with the technology used in any of the markets leading brands which are twice as much as how much a Puca shoe costs.

WHAT IS YOUR PRODUCT LIFE?

On average all footwear companies around the world mark footwear’s life as a 6 month expiry period after regular usage. Thus we also follow the same benchmark and pronounce our shoes regular usage life of 6 months.

HOW MANY DIFFERENT MODELS WILL BE RELEASED IN A YEAR?

Approximately about 250 designs are made in a year but only 80-100 designs get through the final test of commercialization and hence dropping the rest 150 odd designs into the back burner.

WHY IS YOUR BRANDING VERY LESS?

We have been a very silent brand with little to zero branding but now weare Pushing our brand through both offline and online medium to communicate our brand to as many people as possible.